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CUSTOMER CARE
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Privacy Policy
INTRODUCTION
Following consultation of this website (the “Website”) and use of the services provided therein, data relating to identified or identifiable individuals may be processed.
This privacy notice is provided to users accessing the website www.trussardi.com, pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as Legislative Decree No. 196/2003, as subsequently amended and supplemented, and applicable national and European data protection laws (collectively, the “Privacy Laws”).
DATA CONTROLLER
The Data Controller of the data provided by the user is Trussardi Milano S.p.A., an Italian company subject to the direction and coordination of Miroglio S.p.A., with registered office in Milan – 20135 – Italy, Via Francesco Burlamacchi no. 4, tax code and VAT number 04101240044 (hereinafter “Trussardi” or the “Controller”).
DATA PROTECTION OFFICER
The Miroglio Group, of which the Controller is part, has appointed a Data Protection Officer (DPO), who can be contacted at:
Miroglio Group – Data Protection Officer
Via S. Barbara 11, 12051 Alba (CN), Italy
Email: dpo@miroglio.com
TYPES OF DATA PROCESSED
Trussardi may process different categories of personal data (“Data”), depending on the products, services, and functionalities of the Website.
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Personal identification data
First name, last name, date of birth, gender, etc. -
Contact details
Email address, phone number, shipping address -
Data voluntarily provided by the user
Browsing the Website does not require the provision of personal data. However, sending emails or messages implies acquisition of the sender’s data to respond to requests. -
Purchase data
Information relating to purchased products and amounts spent -
Cart data
Products added to the shopping cart and their price -
Browsing data
Includes IP address, domain name, request time, etc. Used for statistics and proper functioning of the Website. -
Cookies
See Cookie Policy
LEGAL BASIS AND PURPOSES OF PROCESSING
- Contacts – responding to requests
- Website registration – account creation and management
- Online purchases – product sales and services
- Legal obligations – compliance and fraud prevention
- Marketing – promotional communications (with consent)
- Newsletter – email updates (with consent)
- Customer profiling – personalized services (with consent)
- Loyalty programs – participation and management
NATURE OF DATA PROVISION
Providing Data may be optional or mandatory depending on the purpose. Mandatory data is required to deliver services or complete purchases.
PROCESSING METHODS
Data is processed using manual and automated tools for the time necessary to achieve the purposes. Security measures are in place to prevent misuse and unauthorized access.
Data may be processed by authorized personnel and external providers (e.g., IT services, cloud platforms) appointed under GDPR.
Data is processed within the EEA but may be transferred outside under appropriate safeguards.
DATA RETENTION
- Contacts: time necessary to respond
- Registration: duration of use + 5 years
- Purchases: up to 10 years
- Legal obligations: up to 10 years
- Marketing & profiling: max 5 years
- Newsletter: until unsubscribe
- Loyalty programs: duration of program
- Cart data: max 3 months
DATA SUBJECT RIGHTS
- Access
- Rectification
- Deletion
- Restriction
- Objection
- Data portability
- Withdrawal of consent
Requests: privacy@trussardi.com or Trussardi Milano S.p.A., Via Burlamacchi 4, Milan.
CHANGES TO THIS POLICY
This Privacy Policy may be updated over time. Users are invited to review it periodically.